Ticketmaster’s Major Inauguration Fail

Ticketmaster’s Major Inauguration Fail

Error by Ticketmaster upsets many who were trying to get tickets for the presidential inauguration ball.

Published January 8, 2013

The presidential inauguration is just two weeks away and thousands will come from all over to gather in the nation's capital to celebrate President Obama being ushered in for his second term. Many of those people hoped to attend the Inaugural Ball at the Walter E. Washington Convention Center with the Obamas. However, thanks to a major goof by Ticketmaster they won’t be donning their formal gowns and tuxes and mingling with the first family.

Ticketmaster made an error in sending out an invitation email to buy inauguration tickets, a day earlier than they were scheduled, causing many to miss out on the opportunity to attend the historic event.

On Sunday evening, individuals who signed up for notifications for when to purchase inauguration event tickets were sent an email stating that tickets would be available for purchase on Monday. However, a few hours later Ticketmaster sent an email with access codes and passwords for ticket purchasing on Sunday evening.

The site couldn’t handle the number of people wanting for tickets and crashed. Some were able to successfully buy tickets and many people were upset that the ticket information was sent out on Sunday evening, instead of the original Monday afternoon schedule. All the tickets to the ball were immediately sold out.

Many took to the Presidential Inauguration Committee Facebook page to express their outrage, leaving over 300 comments.

"I am p----d that Tickemaster screwed up and sent out emails one day early due to an error on their part. Now a lot of us will not be able to purchase tickets for this historical event.

I think Ticketmaster needs to figure out a way to right their wrong," wrote Romona Lewis.

Ticketmaster sent out an apology email Sunday evening saying it sent the invitations "inadvertently."

"Public tickets to these events were originally scheduled to go on sale tomorrow morning — you received the email tonight in error, and Ticketmaster takes responsibility for this mistake.… All public tickets are first-come, first-served, including those sold tonight. There is no guarantee that you will be able to purchase a ticket at any time. Thank you for your understanding."

Charlene Ligon doesn't believe the excuse for the mishap. "I don't believe the testing of the mail story. Someone was looking out for their friends at Ticketmaster. They need to reverse all sales," she wrote on Facebook.

As of now those who are interested in attending the inaugural ball may have to purchase them through a ticket broker.

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(Photo: AP Photo via Politico)

Written by Natelege Whaley


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