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911 Operator Who Hung Up On Emergency Calls Because She Didn’t Feel Like Talking Sentenced

911 Operator Who Hung Up On Emergency Calls Because She Didn’t Feel Like Talking Sentenced

Crenshanda Williams hung up on a robbery that resulted in the death of a store manager.

Published April 19, 2018

The former 911 operator in Houston who was accused of hanging up on thousands of callers with emergencies was found guilty on Wednesday and sentenced to 10 days in jail.

44-year-old Crenshanda Williams was found guilty of interference with emergency telephone calls, reported CBS News.

In addition to her 10-day jail sentence, Williams was given 18 months of probation. 

According to prosecutors from the Harris County district attorney's office, Williams worked as a 911 operator for a year and a half until a 2016 audit revealed thousands of her calls were 20 seconds or less.

In one incident, Williams hung up on a robbery in progress at a convenience store. A man in the store called 911 and was hung up on by Williams, according to authorities. The man called again and spoke to another dispatched; however, by time police arrived, the store manager had been shot and killed.

In a different call, a man reported two vehicles racing on a highway and as he was explaining the situation, Williams said, "Ain't nobody got time for this. For real," and hung up, according to KTRK.

Prosecutors said Williams betrayed the community's trust.

"The citizens of Harris County rely on 911 operators to dispatch help in their time of need," said Lauren Reeder, a Harris County prosecutor, according to the Houston Chronicle.

Williams told investigators she often hung up because she didn't want to talk to anyone at those times.

According to the Chronicle, Williams' attorney, Franklin Bynum, said Williams was going through a rough patch in her life.

"She was going through a hard time in her life, and she was a poor performing worker at the Houston Emergency Center," he said. "But punishing her doesn't do anything to fix the problems that still exist at the emergency center."

Written by Rachel Herron

(Photo: Houston Police Department)


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