A Black woman's creepy experience with a restaurant manager who came to her home after she left a 3-star review on Yelp will make you think twice before critiqueing a business.
Yesha Callahan, who is the deputy managing editor for The Root, said the incident took place on April 22 after she visited La Porchetta, a pizza place in Virgina. After having a less-than-incredible dining experience, Callahan left a fair review on Yelp.
"Tried this place based on the reviews and the fact that they had zeppoles on the menu, which you don't come by often. Ordered the cheese burger, which was very dry & unseasoned. Also did not come with lettuce or tomato. The zeppoles barely had any powdered sugar on them & were soggy from the styrofoam container. I would suggest sending them to people in small paper bags. Maybe next time I'll try the pizza," Callahan wrote.
After leaving the review, Callahan settled into bed and was shocked when she heard a knocking at her door. Callahan, who lives alone, knew she wasn't expecting anyone, so she didn't answer. Then she received a phone call from an unknown number. After ignoring the call, she looked at her phone and saw she had a voice mail.
“Hello, this is [inaudible name], the manager of La Porchetta. I am outside your door. I want to speak to you about your Yelp review,” the manager said according to Callahan.
Callahan then called the police, who said they would patrol the area and contact the manager.
Shaken, Callahan went back to Yelp and made some necessary changes to her original review.
"I originally gave this place a 3 start review. But now it's being reduced to 1 star because the manager showed up at my house on a Sunday night at 10 pm., because he obviously wasn't pleased with the review & wanted to talk. Not only that, he repeatedly called my phone, to let me know he was standing outside my door. WTF! I do not answer my door late at night for anyone. How dare you show up at my house! What kind of business are you running. And yes, the police have been notified. I also wouldn't be surprised if all of these positive reviews were done by friends, associates since it seems as though many of the reviews were done by people with 1 or 2 reviews on their profiles. Next time, don't ask for a review, if you don't want the truth," Callahan wrote.
Callahan then received another voice mail from the manager.
Yelp has been contacted about the incident and sent a statement to Callahan that said they are conducting an investigation.
"We’re sorry to hear about your experience following your review of La Porchetta this past weekend and want to ensure that you know we take these types of issues very seriously. We have elevated the issue with our delivery partner, Grubhub, who has begun an internal investigation into the incident and will take appropriate action, including terminating the restaurant’s contract. Our delivery fulfillment partner temporarily provides restaurants with the minimum necessary delivery information to complete an order. Restaurants are expressly forbidden to use this information outside of order fulfillment, and it can only be accessed by the restaurant for a limited time, making it more secure than a diner calling the restaurant to place an order directly," read the statement from Yelp.
(Photo: Tero Vesalainen/Shutterstock)
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