On a visit to the fast-food chain, Chick-fil-A, a Virginia woman dropped her phone down a storm drain.
Shauna Hall was devastated when she dropped her iPhone, which she had “just paid off,” but she had no idea to what extent one employee would go to help.
“This afternoon I park at our local Chick-fil-A and as I go to get my son out of the van, no joke, my phone drops and bounces right into the storm drain I’m parked next too,” Hall wrote in a lengthy Facebook post on October 1.
“After a moment of loosing my freakin mind, I lay on the ground, placing my head best I can between my van and the drain, looking into the dark abyss to see if by any chance it has landed somewhere I can reach,” she continued. “Of course it has not.”
At a loss, Hall walked into the restaurant and asked to speak to a manager, who was very friendly but didn’t know how to help.
That’s when Seth stepped in.
“Just then another employee behind her says he is going to grab a grab-stick and a mirror and try and help,” Hall wrote. “Without hesitation, and in his uniform, he lays on the ground and attempts to locate the phone.”
The young, friendly man was unsuccessful as he couldn’t see the phone at all and it seemed like Hall’s worst-case scenario came true.
Seth wasn’t so quick to give up.
Hall went inside to eat with her son when “the young man who has been trying to help me, comes over with my order ticket and tells me he has completely refunded my mobile dine-in order and that our food will be out shortly.”
With overwhelming kindness, Seth goes as far as offering his own cell phone to Hall in case she needed to call someone.
“He then joins us at the booth and calls the county trying to get some help,” she wrote. “They hang up on him but we get the idea to back our and call my phone to see if we can hear it.”
Before making the call, Seth and Hall noticed that the manhole cover is not bolted down and they try to lift it.
“It’s really heavy so he does most (of) the lifting and ends up slicing his finger open,” Hall described. “After running in quickly to clean the wound, he is able to remove the cover and there at the very bottom of the drain hole is my phone.”
Seth tried using the grab-stick again only to drop that down the storm drain, too.
“He tells me, ‘It’s a manhole for a reason’ and he is going down,” Hall wrote.
Seth not only successfully retrieved her phone but it “miraculously is not broken or wet,” despite a rainstorm the day before.
Hall showed Seth her gratitude with a huge hug.
“Not only did he slice his finger and was filthy from laying on the ground and climbing in the hole,” she wrote, “I find out he had actually just gotten off (his) shift and was still willing to help me.”
Seth, whose last name is unknown, is the Digital Marketing Director for that Chick-fil-A location. But to Hall “he is also now my hero.”
She snapped a phone of Seth - at his request - coming out of the manhole and smiling because he wanted to show his girlfriend what he did at work that day.
Her Facebook post has since been shared 15,000 times with 40,000 likes.
“Service with a smile,” Hall wrote. “Just another day at Chick-fil-A.”
(Photo: Raymond Boyd / Contributor)