BET Experience 2017!

faq's

 

General Information

*All BET Experience events are at L.A. Convention Center or L.A. Live

* Lineups and Schedules are subject to change

*Everyone is subject to search upon entry

*The Festival is for all ages

Q: What is the BET Experience?
A: Right before the BET rolls out the red carpet there’s a weekend full of events that brings  together thousands of music lovers, jam-packed with entertaining performances that will feature some of the world’s biggest and brightest stars. There will also be Fan Fest events including the Celebrity Basketball Game, seminars we dub as Genius Talks and exclusive parties to show L.A. just why the BET Awards is the biggest night in music.

Q: Why have the event in L.A.?
A: Perpetual sunshine, a Hollywood culture and some of the best dining, partying and shopping experiences in the nation, Los Angeles has long been home to the BET Awards. This large city is never short on fun or glamour and is the perfect destination for the BET Experience.

Q: What is the address for L.A. Live?
A: 800 W. Olympic, Los Angeles, CA 90015

Q: Are wristbands required for the BET Experience?
A: Yes, an RFID wristband is required for entry into the BET Fan Fest. All people attending the Fan Fest must be wearing their wristband upon arrival. You may purchase your wristband May 1st at betexperience.com or by downloading the BETX ’17 app. Activate your BET Experience Fan Fest wristband by June 12th for a chance to win free tickets, meet & greets, and more!

Q: If I buy a ticket to one concert, does that entitle me to all concerts and events? 
A: VIP packages and 3-Day STAPLES Center Show packages provide access to multiple shows and events.

Q: If I don’t buy a ticket are there still event that I can attend?
A: Of course! Friday, Saturday and Sunday of the BET Experience will include all-day long Fan Fest activities within the LACC and L.A. Live that anyone can attend, however, you will have to purchase a wristband for entry.

Q: How can I stay current with any changes to the BET Experience?
A: Make sure to check our website, sign up for our Newsletter, friend us on Facebook and follow us on Twitter for any changes or update to events.

Q: Will there be a place for me to get information and updates about BET Experience activities if I’m walking around L.A. Live?
A: Yes. You can get all information around BETX through the BETX ’17 app for iPhone or Android (available May  1). There will also be information desks located throughout the BET Experience where you can get updates about daily events, including start times for our various performances.

Q: Are there any age-restricted events?
A: The BET experience is for people of all ages and welcome youth to events. However, the VIP after parties are for people over 21.

Q: Can I hop between Fan Fest events going on at the same time?
A: There are multiple events around the same time during Fan Fest and you are welcome to attend as many as you want. However, keep in mind that you may lose your place in line or the crowd when you leave.

Q: How can I volunteer for the BET Experience?
A: The period to submit to a volunteer has ended.

Q: What else will be available on us the L.A. LIVE campus?
A: If you need anything besides the BET Experience, L.A. LIVE also provides endless entertainment including fine dining and casual restaurants like Smash Burger, Yard House, Flemmings and more.

 

Fan Fest 

Q: BET Fan Fest used to be free. Why is there a charge now?

A:  This the year we have BIGGER and BETTER talent, events, and sponsors. This year we decided to use RFID wristbands for better security and to give you quicker access to the fun. Each wristband is $4 when purchased online which does not include shipping and handling. Each wristband will be $5 on-site.

 

Q: What is a RFID wristband?

A:  Your RFID (Radio Frequency Identification) wristband is your pass to the BET Fan Fest, good for the package that you purchase. All people attending the Fan Fest must be wearing their wristband upon arrival. You will not be allowed to enter any of the BET Experience areas without a wristband or ticket (if attending the BET Awards or STAPLES Center shows). 2017 wristbands are required to be activated to gain entry into the festival. Wristbands are void if tampered with or removed.

 

Q: I’d like to activate my wristband, but it has not come in the mail yet. Can I activate without the wristband in-hand?

A: Activating your wristband is only possible once you receive your wristband(s) in the mail. Once you receive them, you can login to your BETX ‘17 app and register using the short-code shown on the top of the wristband “saddle”.

 

Q: How do I activate my wristband?

A: To activate your already-purchased wristband, simply LOG IN to your BETX ‘17 app, navigate to the “Wristbands” area, and click “Activate Now”. By activating your wristband before June 12th you enter for a chance to win free tickets, meet & greets, and more!

Q:  When do doors open?

A:  Doors will open at 11am on Saturday, June 24th and Sunday, June 25th

 

Q: What is your smoking policy?

A: We have a strict no smoking policy within LA Live. There will be designated smoking areas outside the venue.

 

Q: If I need to leave the event, can I get back in?

A: Yes, with your BET Fan Fest wristband.

Q: What is the alcohol policy?

A: The minimum age for the purchase and/or consumption of alcoholic beverages is 21 years of age picture identification, prior to serving the drink or selling the bottle of liquor is required.  

BET reserves the right to refuse the sale of alcoholic beverages to anyone.    

 

Q: If I can’t bring in a cooler/outside food, is there food inside the event?

A: Yes! The BET Experiences features a variety of great dining options for almost every taste and budget—including a wide range of choices to help accommodate Guests with food allergies or intolerances.

 

Q: I’m having trouble activating my wristband. What do I do?

A: Email Vendini tech support at support@vendini.com  or call (423) 793-3450.

 

Q: I ordered my wristbands. When will they be delivered?

A: Wristbands are generally delivered 30-60 days prior to event. Call Vendini support if you are worried about delivery (423) 793-3450.

 

Q: Where can I purchase passes to the BET Experience?

A: Passes can be purchased online at betexperience.com, or within your BETX ‘17 App. Advance purchase and registration is highly recommended, as it shortens line length and wait time significantly.

 

Q:  If I want to purchase my wristband online, will I be charged extra?

A:  All passes sold, walk-up or online, are subject to processing fees.

 

Q: What is the advantage of activating my wristband?

A: Activating your wristband will establish its authenticity and ensure that your uniquely coded wristband belongs to you. Activate your BET Experience Fan Fest wristband by June 12th for a chance to win free tickets, meet & greets, and more!

 

Q: Once I have purchased a wristband, can I leave the event?

A: Yes, you may come and go freely at any time.

 

Q:  Some guy offered to sell me his wristbands for more than the asking price. Should I buy them?

A:  No, don’t get scammed. Only purchase passes from BETExperience.com, BETX ’17 App, or the on-site booth.

 

Q:  My passes were lost/stolen. Will the festival replace them?

A:  No. Treat your BETX passes like cash and keep them in a safe place.

 

Q:  If I purchase online, will my passes be mailed to me?

A:   Yes. You will receive a special RFID  (Radio Frequency Identification) wristband in the mail. Wristbands are typically delivered 30-45 days prior to the event, depending on when you purchase.

 

Q:  Do I have to wear the same wristband all weekend?

A:  Yes. You can shower in them, sweat in them and they are sturdy enough to last all weekend. We are not responsible for torn, lost or stolen wristbands. It is a badge of honor to have worn your wristband all weekend long!

 

Q:  I don’t like to wear wristbands, can I put them on another part of my body or hook them to my clothing?

A:  No. Wristbands must be worn on your wrist.

 

Q:  I have purchased a ticket to the Celebrity Basketball Game. Will I get a wristband?

A:  Yes, all ticketed events include a wristband. With your Celebrity Basketball Game wristband, you will receive access to general admission parts of the Fan Fest, in addition to the Basketball Game.

 

Q:  Does my general admission wristband give me access to all the parts of the BET Experience?

A:  No. General admission wristbands grant you access to the standard BET Fan Fest. To see the Celebrity Basketball Game, BET After-Dark, For entry into STAPLES Center events, you must purchase a corresponding ticket. Entry into the BET Awards requires the purchase of a VIP Package. Tickets and package prices can be viewed at betexperience.com or in the BETX ’17 app.

 

Q: I’m under 21 and have a wristband. Are there parts of the experience that are off limits to me?

A:  Yes, after party events are for those 21 and over.

 

Q:  I have a wristband, but I am under 21. Can I enter an establishment that serves alcohol? Do I need a Driver’s License?

A:  Yes. Most establishments will mark you so that servers know you are under age and not allowed to drink alcohol. If you have a valid Driver’s License, carry it.  If you wish to enter an establishment that serves alcohol, you will be asked to show your I.D. Have it on you.  If you are too young to drive or if you are with your parents, you will be allowed to enter. You will not be allowed to drink alcohol.  If you are under 21 or do not carry a valid driver’s license, you will not be allowed to enter beverage garden tents.

 

Q:  Does my wristband get me backstage?

A:  No.

 

Q:  I have purchased Passes, but cannot go to the festival. Can I get a refund?

A:  No, sorry there is a “no refund” policy.

 

STAPLES Center and Novo Concerts 

Q: Why should I buy a 3-Day STAPLES Center Show Package?
A: The 3-DAY STAPLES Center Show Package is the best way to enjoy everything that the BET Experience has to offer. Get your tickets HERE!

 

VIP Packages 

Q: Why should I buy a VIP package?
A: BET Experience limited VIP packages are the only way to receive exclusive insider access to everything that’s happening around BET Awards weekend. Packages are the number one way to purchase tickets to the BET Awards — Diamond, Platinum and Gold Packages include the best seats at STAPLES Center shows.

Diamond VIP packages also include a BET Awards Red Carpet experience, VIP entrance to all events, after-parties and much more!

Tickets are limited. Purchase tickets HERE.

Q: Where do VIP Package Holders pick up their information when they arrive?
A: Gold and Diamond VIP Package holders should go to the VIP Lounge and Pick-Up area at STAPLES Center. The exact location will be messaged to VIP package holders prior to the event.

 

Travel and Lodging 

Q: What airport should I fly into?
A: We recommend that you fly into Los Angeles International Airport (LAX). 

Q: Do ticket packages come with hotel accommodations?
A: No, ticket and VIP packages do not include hotel rooms. However, you can book a hotel through BET and get the guaranteed lowest rates in the L.A. area. Click HERE to book your hotel now.

Q: Will transportation be provided from the airport to L.A. Live?
A: No, but there are plenty of options that you can find HERE to get to downtown L.A.

Q: How can I travel from my hotel to L.A. Live?
A: There are various options depending on your location:

L.A. LIVE is accessible via public transportation, including frequent service by metro Rail trains and Metro buses. Visit HERE for more information.

If you rent a car, L.A. LIVE has ample parking lots on the campus. Prices vary. Learn more HERE.

Taxi cabs are also another great transportation options.

Q: How much is parking and where do I park?
A: We recommend using the South Hall Parking at the Los Angeles Convention Center, with a flat rate of $20. There are over 10,000 parking spaces located within a 10 minute walk of L.A. Live. Prices to lots vary, but will be posted with rates at the entrances.

We encourage the use of METRO bus and rail lines. Go to: http://socaltransport.org/tm_pub_start.php

 

Special Services

Q: Is the BET Experience accessible for people with disabilities?
A: L.A. LIVE is fully accessible for people with disabilities. Please see the following for specific venue information.

STAPLES CENTER DISABLED SERVICES
MICROSOFT THEATRE DISABLED SERVICES

For additional information about L.A. LIVE, please click HERE.

Where can I find ADA information for all BET Experience venues?
STAPLES CENTER
LACC
Microsoft Square
The Novo by Microsoft