The manager who accused Sherell Bates of stealing has been terminated. Meghan McCarrick, a Staples representative, sent the following statement to BET News:
“On Friday at our Pineville location a Staples’ manager mistakenly assumed a customer was shoplifting and reported this assumption to a police officer visiting the store. The police officer questioned the customer and quickly confirmed there was no theft. Based on the outcome, Staples’ issued a full refund to the customer. Staples has since conducted a full investigation into the matter, and determined that the manager in question did not follow correct protocol and also failed to adhere to our existing policy on how to interact with our customers. As a result of this finding, the manager has been terminated and Staples has apologized to the customer. At Staples, we want all customers to feel welcome in our stores, and work with our associates to foster an inclusive culture. As an organization, we would like to apologize to the customer as that was not the case in this instance.”
While shopping for back-to-school supplies at a North Carolina Staples location, an expecting mother was accused of shoplifting and hiding items under her shirt.
Sherell Bates, of Pineville, is pregnant with twins. On Friday, she was at Staples and checking out when she was approached by a police officer, reported WSOC-TV.
"Mid-transaction, a police officer approached me and insisted he wanted to speak with me,” Bates told WSOC. “He asked what was under my shirt.”
Bates could not believe the officer could not immediately tell she is pregnant.
"Initially, I thought he was joking, so my response was, 'Twins,’” Bates told the local news station. “I'm 34 weeks with twins. I'm having a boy and a girl."
Even though Bates explained she is expecting twins, the officer did not relent.
"At that point, to avoid him asking me again, I actually lifted my shirt just a little bit, just to expose my belly, so he could see that I'm just a regular pregnant person buying school supplies,” Bates said.
According to the Pineville Police Department, the officer was initially asked to approach Bate by a Staples manager because they believed the mother was “concealing merchandise.”
"When I confronted her (the manager) about what happened, she admitted that, 'In the past, we've had a lot of people putting school supplies or merchandise in their clothes and hiding, so I asked the officer to reach out to you,’” Bates told WSOC.
Following the incident, Staples issued the following statement:
"Yesterday at our Pineville location, while a customer was shopping, a manager mistakenly thought they were possibly shoplifting and asked a police officer that happened to be in the store to talk with the customer.
"After a quick conversation, the issue was resolved, the manager apologized to the customer and refunded their transaction due to the inconvenience. At Staples, we want all customers to feel welcome in our store, and work with our store associates to try and foster an inclusive culture. As an organization, we would like to apologize to the customer if that was not the case in this instance."
Despite their press release, Bates still plans on contacting Staples' corporate office and possibly seeking legal action.
"You pretty much jumped the gun without any type of evidence, except my stomach is large,” Bates told WSOC. “That’s not fair. No mom should have to go through that."
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